Trust & Safety Center

We are committed to safeguarding voters, election officials, and the democratic process through tested, verified, and secure technology. Security is incorporated throughout the development and operation of every Enhanced Voting product. We combine strong internal security practices with independent testing and verification and continually update our systems as risks and threats evolve.

• American-owned and operated. Enhanced Voting is 100% American owned and operated. Our technology is developed and maintained in the United States, our data is stored in the United States, and we do not use foreign programmers. Our team includes election technology and cybersecurity professionals, as well as people who have administered elections at the local, state, and federal levels. We have no foreign ownership or foreign ties.
• Internal security practices. We use multiple layers of security to protect our systems and data from both external attacks and insider threats. This includes encrypting sensitive data, limiting access to systems and information based on an employee’s role, and maintaining detailed logs of system activity so actions can be monitored and reviewed. We regularly patch and update our systems as new vulnerabilities emerge and use ongoing security monitoring, internal quality assurance, vulnerability scanning, and penetration testing to identify and address potential risks.
• Independent testing and verification. We believe election technology should not simply be trusted because its developer says it is secure. Enhanced Voting undergoes independent security assessments designed to test both our technology and the processes we use to develop and operate it. Our systems meet or exceed benchmarks for election security. You can read more detail about this process here.

We use the findings from testing, audits, and independent verification to strengthen our systems. No system can guarantee perfect security, which is why we continually assess new risks and update our technology and security practices.

Election officials are responsible for sending, receiving, and processing mail ballots according to the laws and procedures in their jurisdictions. Enhanced Voting provides technology that helps eligible voters access their ballots and allows both individuals and election officials to track ballots as they travel through the mail.

• Enhanced Ballot helps eligible voters securely access their ballot. Election officials can use Enhanced Ballot to electronically deliver the correct ballot to eligible voters, including military and overseas voters and voters with disabilities. Once received, the ballot can be securely accessed and marked in the voter’s web browser. Depending on the laws and procedures in the jurisdiction, the ballot can then be printed for return or submitted through an authorized electronic return option. Enhanced Voting does not determine who is eligible to vote or establish how ballots may be returned.
• Ballot Scout tracks ballots as they travel through the mail. Mail ballots can be assigned a USPS Intelligent Mail barcode that is scanned at different points as the ballot moves through the postal system. Ballot Scout uses those USPS scans, together with information from election offices, to give voters and election officials greater visibility into a ballot’s journey. Voters can also opt in to receive email or text updates about its status.
• Tracking a ballot is different from determining whether it has been accepted or counted. Ballot Scout provides information about a ballot’s movement through the mail and can incorporate information provided by election officials – it does not decide whether a ballot is valid or eligible to be counted. Election officials remain the authoritative source for questions about whether an individual ballot has been received, accepted, or counted.

On election night, officials receive results from the voting and tabulation systems used in their jurisdiction. State and local officials can use the Enhanced Results tool to validate those results, aggregate the data, and publish it to a public-facing website.

• The results reported on election night are unofficial. Election officials continue reviewing and reconciling results and conducting audits where required before results are certified under the procedures and timelines established by state and local law. The election office responsible for administering an election is always the authoritative source for the status of its results.
• Official, final results may differ from what is reported on election night. Election-night reporting is a snapshot of the ballots that have been counted and reported at that point in the process. Additional eligible ballots may still need to be processed, and election officials may conduct reconciliation, review, and audit procedures before results become official. Changes to unofficial totals as that process continues are a normal part of election administration.
• If an election-results website goes down, it does not mean there is a problem with the systems used to cast or count votes. Election officials use Enhanced Results to publish election results to the public. It does not serve as the underlying system used to cast or tabulate votes. If a public reporting site becomes temporarily unavailable, voters and members of the media should look to the election office responsible for that election for authoritative information and updates.

An election audit provides another way to verify that election results are accurate. Enhanced Audit gives election officials technology and tools to support a range of audit methods. Whether checking samples of ballots, running statistical analyses, or comparing ballot images with recorded results, the technology helps election officials independently verify the accuracy of election results. Discrepancies are documented for election officials to review. Those officials make final determinations based on the audit findings and applicable laws in their jurisdictions.

• Enhanced Audit has been successfully used at statewide scale. In Georgia’s 2024 general election, Enhanced Audit was used to review more than 5.2 million ballot images covering every contest in all 159 counties. Issues identified through the audit were reviewed and resolved by election officials before certification. Over the last two years, Enhanced Audit has also been used successfully in a variety of other state and local elections.

Who is the authoritative source for election information?

State and local election officials are the authoritative source for information about elections in their jurisdictions. They administer elections, establish procedures under state and local law, determine voter eligibility, and certify election results.

Enhanced Voting provides technology that helps election officials perform specific functions, but we do not administer elections.

Does Enhanced Voting run elections?

No. State and local election officials administer elections. Enhanced Voting provides technology that officials can use to support specific parts of that work, including accessible ballot delivery, mail ballot tracking, election results reporting, processing damaged or unreadable ballots, and post-election audits.

Election officials administer elections under applicable laws and procedures, determine voter eligibility, count ballots, certify election results, and serve as the authoritative source for information about elections in their jurisdictions.

Does Enhanced Voting count votes?

No. Enhanced Voting does not operate the tabulation systems that count votes or declare the winners of elections. We provide technology that helps election officials perform other functions, including publishing unofficial results, conducting post-election audits, and providing accessible ballot delivery.

Can Enhanced Voting change election results?

No. Enhanced Voting does not determine the outcome of elections. Election officials remain responsible for reviewing and certifying final election results as required by the laws and procedures in their jurisdictions.

Enhanced Results reports unofficial election results provided by election officials. It is not the underlying system used to cast or count votes. Enhanced Audit independently reviews election data and ballot images, compares its findings with recorded results, and documents potential discrepancies for election officials to review. Those officials make final determinations based on the audit findings and applicable laws in their jurisdictions. Enhanced Audit does not alter the official voting system or its records.

What happens if an Enhanced Voting results website goes down?

A temporary disruption to a public results website does not mean that the systems used to cast or count votes have been affected.

Enhanced Results is a public reporting platform. It receives election results from the voting and tabulation systems used by a jurisdiction and helps election officials aggregate, validate, and publish those unofficial results. It does not cast or tabulate votes.

Enhanced Voting uses secure, redundant infrastructure designed to keep results available during periods of high election-night traffic. If a public results site is temporarily unavailable, voters and members of the media should look to the state or local election office responsible for the election for authoritative information and updates.

Why can election results change after election night?

Results reported on election night are unofficial. They represent the eligible ballots that have been counted and reported at that point in the process.

Additional eligible ballots may still need to be processed, and election officials may continue reconciling, reviewing, and auditing results before certification. Changes to unofficial totals as that work continues are a normal part of election administration.

State and local election officials are the authoritative source for the status of election results in their jurisdictions.

Does Enhanced Voting offer internet voting for all voters?

No, Enhanced Voting does not provide online voting for the general voting population.

Enhanced Ballot allows election officials to provide limited groups of eligible voters, including military and overseas voters and voters with disabilities, with a secure way to receive and mark ballots electronically.

Eligibility is determined by the laws and procedures in each jurisdiction. Under those rules, an eligible voter may print and return the ballot or use an authorized electronic return option.

Enhanced Voting does not determine who is eligible to return a ballot electronically and does not advocate for expanding electronic ballot return to the general voting population. We provide technology that allows election officials to meet the legal and accessibility requirements in their jurisdictions.

Is electronic ballot return secure?

No method of voting is completely free of risk – natural disasters, power outages, or other disruptions can all pose challenges. Electronic ballot return presents particular security challenges, which election officials must balance against the needs of limited populations of voters who may otherwise face significant barriers to independently casting a ballot.

Enhanced Voting provides technology that helps election officials meet their requirements, make informed decisions, and deploy the right solution for their jurisdiction. Our system uses multiple layers of security, including encryption, access controls, audit logging, independent penetration testing, and other safeguards. We support continued research and technological improvements in this area.

How does Enhanced Voting protect against cyberattacks?

We use multiple layers of security rather than relying on any single safeguard. These include encryption of sensitive data, role-based access controls, detailed audit logs, ongoing security monitoring, regular patching and updates, internal quality assurance, vulnerability scanning, and third-party penetration testing.

Our security practices are also independently evaluated. Enhanced Voting undergoes annual SOC 2 Type II audits, and Enhanced Ballot, Enhanced Results, and Ballot Scout have been independently verified through RABET-V, the nationwide verification program for non-voting election technology. With Enhanced Ballot, we are participating in the Election Assistance Commission’s Election Supporting Technology Evaluation Program (ESTEP) pilot program, providing another level of independent review and assurance.

We continuously test and improve our systems as technologies, risks, and threats evolve.

How does Enhanced Voting protect against insider threats?

We limit access to systems and information based on an individual’s role and maintain detailed audit logs of user activity and data flows so actions can be monitored and reviewed.

These safeguards are part of a broader security program that includes independent testing, ongoing monitoring, vulnerability scanning, and annual third-party audits.

Is Enhanced Voting an American company?

Yes. Enhanced Voting is 100% American owned and operated. Our technology is developed and maintained in the United States, our data is stored in the United States, and we do not use foreign programmers. Enhanced Voting has no foreign ownership or foreign ties.

Our team includes election technology and cybersecurity professionals, as well as people who have administered elections at the local, state, and federal levels.

How does Enhanced Voting track mail ballots?

Ballot Scout uses U.S. Postal Service Intelligent Mail barcode scans, together with information provided by election offices, to give voters and election officials greater visibility into a ballot’s journey through the mail.

Ballot Scout does not decide whether a ballot is eligible to be counted. Election officials remain the authoritative source for questions about whether an individual ballot has been received, accepted, or counted.

Why would an election official need to duplicate a ballot?

Occasionally, an otherwise valid ballot may be damaged or unable to be read by a jurisdiction’s tabulation equipment. Election officials have established procedures for handling these ballots so the voter’s selections can still be counted.

Enhanced Remake provides officials with tools to create a machine-readable duplicate reflecting the voter’s selections while preserving the original ballot and creating an audit trail connecting the two. Election officials remain responsible for reviewing and approving duplicated ballots under their jurisdiction’s procedures. Enhanced Remake does not determine voter intent or tabulate election results.

What is a post-election audit and what role does Enhanced Voting play?

Post-election audits provide an independent check that voting systems worked properly and election results are accurate. Enhanced Audit provides election officials with technology and tools to support a range of audit methods, including batch audits, statistical audits, audits that compare rescanned ballot totals with original totals, and ballot image audits. When discrepancies are identified, they are documented for election officials to review. Those officials make final determinations based on the audit findings and applicable laws in their jurisdictions.

Enhanced Audit was used in Georgia’s 2024 general election to review more than 5.2 million ballot images across every contest and all 159 counties, facilitating the largest ballot image audit in U.S. history. The technology has also been used in other state and local elections.

Where should I go if I have a question about my ballot or election results?

Contact the state or local election office administering your election. That office is the authoritative source for information about your ballot, voting procedures, and election results.

Enhanced Voting may provide the technology the election office uses to deliver or display some of that information, but the election official is responsible for administering the election.